As a dental assistant, you will have different tasks and responsibilities from day to day, but it’s normal to have days where you get home and can’t remember the specifics of work; it’s all blurred together. If you create a moment with each patient, it will help reduce the blur working days can become.
A moment you’ve “created” with a patient could be nothing more than a conversation. If you remember the conversation at the end of the day, it’s likely that your patient does too. Making patients feel valued through inclusion, compliments, laughter, and even with just eye contact can go a long way. Avoid sensitive topics like politics, family issues, or personal finance and focus more on the patient’s hobbies, professional work, local events, and popular media.
These moments you create are helpful to you in strengthening relationships with patients, but you’ll also help your patient feel more welcome, comfortable, and remembered.